REAL-TIME QoS MONITORING
Behind every thriving OTT platform lies a sophisticated observability framework and stringent Quality of Service (QoS) standards. Accedo Insights, built on top of New Relic's award-winning all-in-one observability platform, delivers real-time monitoring and advanced analytics to optimize performance and user experience. This provides video service providers with key insights into infrastructure, app operations, and video performance - enabling the tracking of metrics like host process/resource monitoring, app load times, and buffering ratios.
A dynamic QoS monitoring platform is key to preventing issues before they impact users, driving stronger retention and customer loyalty. Accedo Insights delivers real-time alerts, a powerful analytics dashboard, and 24/7 expert support. It provides deep visibility into API response times, device latency, video performance, crash reports, and critical service metrics - ensuring seamless, uninterrupted streaming experiences.
Accedo Insights is more than just a software solution, it combines decades of industry expertise with an intuitive custom-built dashboard, to help you proactively uncover and address performance issues. Its advanced analytics tracks and measures user engagement, service health, and performance, empowering you to make data-driven decisions, optimize resources, enhance content delivery, and adapt to your audience’s evolving needs.
Delivering high-quality, engaging user experiences is essential for streaming services. However, mastering the streaming data landscape has proven more challenging than anticipated. Our latest research shows that even industry leaders in media and entertainment continue to face difficulties when making data-driven business decisions.
Download the complete report to gain insights into analytics implementation across the industry, and identify critical improvement opportunities.
Accedo Insights provide an aggregated view of all relevant video service performance metrics, taking a 360 degree approach to OTT optimization.
Measuring key components of your video streaming service’s infrastructure, assessing how different components are performing and identifying bottlenecks that may be having a negative impact on performance and user experience.
Analyzing and measuring the performance of your end-user applications through a combination of key metrics including app load time, effects from differing locations, the impact of external errors on your application health.
Ensuring user satisfaction and engagement by making sure that all your service’s content is playing quickly, properly and consistently by measuring industry standard metrics such as video start time, buffering, restarts, and more.
Leveraging Accedo’s long-standing expertise in proactive OTT service monitoring, alert and incident handling, triaging and performance improvement insights - all available through a single point of contact.
LATEST INSIGHTS
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